Privacy and data protection policy of Ledesma Global SL
Ledesma Global SL respects and protects your personal data, guaranteeing your rights. If you interact with Ledesma Global SL as a client, consumer, or simply as a member of the general public, you have the right to the protection of your personal data.
This data will refer to: your name, telephone number, email address and date of birth.
In this General Privacy and Data Protection Policy of Ledesma Global SL (hereinafter, “this Policy”) we describe what personal data is collected, how and why we collect your personal data, the management of this data, with whom we share it, how we protect it and the decisions regarding the processing that you can exercise over your personal data.
This Policy applies to the processing of your personal data within the framework of various services, tools, applications, websites, portals, online sales promotions, marketing actions, sponsored social media platforms, etc. in the context of the exercise of our activity which consists of mail order or Internet retail, hereinafter “the activity”.
Whenever your personal data is necessary and collected for the exercise of the activity as described above, you will be notified through the privacy notices.
This Policy applies to all your personal data collected by Ledesma Global SL and those referred to in this Policy, so that, by accepting it, you agree that we may process your data in the manner and under the conditions set out below.
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
Identity of the responsible party: Ledesma Global SL
Trade name: Tuno Canarias
NIF/CIF: B76784131
Address: Calle San Silvestre, 13, Guaza, Arona 38632, Santa Cruz de Tenerife
Email address (subject “Data Protection”): hola@tunocanarias.com
Activity: Retail sales via mail order or internet
2. WHO CAN YOU CONTACT IF YOU HAVE QUESTIONS OR REQUESTS? THE DATA PROTECTION CONTACT POINT
Ledesma Global SL has a data protection contact person so that you can contact them with any questions or requests related to our company's policy, privacy notices, and the processing of your personal data.
For any questions, requests , or complaints related to the application of this Policy or to exercise your rights, as described in this Policy, you can contact us at the Data Protection Contact Point: hola@tunocanarias.com
To exercise your rights, you must provide a copy of your NIF/DNI/CIF for identification purposes.
3. PRINCIPLES IN ACCORDANCE WITH THE EUROPEAN DATA PROTECTION REGULATION
We value the personal data you have entrusted to us and are committed to processing it in accordance with the following principles applied by Ledesma Global SL:
- Legality: We will only collect your Personal Data for specific, explicit and legitimate purposes, and we will not process your Personal Data in a manner incompatible with those purposes.
- Lawfulness: In accordance with Article 6 of the General Data Protection Regulation, your personal data will be processed provided you give your explicit consent for such processing, which constitutes an expression of your free and informed will. Your personal data may be necessary to enter into a contract, agreement, or service to which you are a party, to comply with legal obligations, to protect the vital interests of you and another natural person, to perform a task carried out in the public interest or in the exercise of official authority vested in the controller, or to satisfy the legitimate interests pursued by the controller when these interests do not override your fundamental rights and freedoms or the protection of your personal data.
- Loyalty and transparency: in accordance with Article 5 of the General Data Protection Regulation as a manifestation of transparency and proof of this is that the interested party is informed of the existence of the processing operation and its purposes.
- Data minimization: we limit the collection of personal data to what is strictly relevant and necessary for the purposes for which it has been collected.
- Purpose Limitation: We will only collect your personal data for specific, explicit, and legitimate purposes, and we maintain this in the way we process it.
- Accuracy: We will keep your personal data accurate and up to date.
- Data Security: We implement appropriate technical and organizational measures to ensure an adequate level of security, taking into account the risks and nature of the data, in order to prevent its disclosure, unauthorized access, loss, or alteration. In short, we prevent any form of unlawful processing.
- Access and Rectification: The client, consumer, or any person who, having given their consent for the collection of data, wishes to request any action regarding the processing, is recognized and may exercise the following rights: access, rectification, objection, erasure, restriction of processing, data portability, and the right not to be subject to automated individual decision-making. Exercising these rights is free of charge, and the request will be processed within one month, which may be extended by a further two months in exceptional circumstances such as the number of requests, complexity, or other similar factors. Section 14 of this document provides information on how to exercise these rights and the means and channels through which we will process your request.
- Principle of limitation of the storage period: the data will be kept for the time necessary and for the purposes of the processing without undue delay, and during which time, the data of the users and clients will be available to them when they request it.
- International transfers: We do not carry out international data transfers, but if we do, we will ensure that all personal data transferred outside the European Union is adequately protected and in accordance with the legislation of the country and the European Union.
- Third parties: we will ensure that access to and transfer of personal data to third parties will be done in accordance with applicable laws and regulations and with appropriate contractual safeguards.
- Direct Marketing and Cookies: We will ensure compliance with applicable legislation regarding advertising and cookies.
tunocanarias.com Cookie Policy
This website uses its own and third-party cookies for the sole purpose of improving the user experience.
By continuing to browse our website, you agree to the use of these cookies. They can be deleted at any time through your browser settings.
What is a “cookie”?
A "cookie" is a small piece of information sent by a website and stored in the user's browser, allowing the website to track the user's previous activity. For example, if a user selected a specific language on their first visit, they will be able to access the website in that same language on subsequent visits.
As mentioned at the beginning, the use of “cookies” is intended solely and exclusively to improve the user's web browsing experience.
What application does tunocanarias.com use for navigation management and improvement?
At tunocanarias.com we use the Google Analytics tool developed by Google to analyze browsing information and improve the user experience.
You can find more information about this tool at the following link: www.google.com/analytics
This tool does not collect user data such as names, surnames, or postal addresses. The information provided by this application refers to the number of pages visited, the referring URL, the language, the time and frequency of visits, etc.
To manage the “cookies” installed on your computer, you can do so through the settings options of the browser you have installed.
4. PROCESSING OF YOUR PERSONAL DATA: WHAT PERSONAL DATA DO WE COLLECT?
Whenever we request your Personal Data, you will be informed of the data we collect through a Privacy Notice specifically generated to obtain your express consent regarding such collection and processing.
There is data that must be collected and stored in accordance with current legislation, and you will be informed about it.
5. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
We only process your personal data for specific, explicit, and legitimate purposes, and we will not process your personal data in a manner incompatible with those purposes.
This purpose may include fulfilling an order you have placed, improving your visit to one of our websites or portals, improving our products and services in general, offering services or applications, marketing communications and actions, etc.
The purpose of each processing of your personal data will be clearly defined in the specific privacy notice related to that particular processing and which can be accessed through the electronic means from which you are informed (website, application, etc.).
6. KEEP YOUR PERSONAL DATA ACCURATE AND UP-TO-DATE
It is important for us to keep your personal data records up to date. Please inform us of any changes or errors in your personal data as soon as possible by contacting us at the Data Protection Contact Point: hola@tunocanarias.com .
We will take the necessary steps to ensure that any incorrect information about your data is removed or corrected.
7. ACCESS TO YOUR PERSONAL DATA
You may access the personal data we hold about you by contacting the Data Protection Contact Point: hola@tunocanarias.com and, if such personal data is inaccurate or incomplete, request its rectification or cancellation.
8. DURATION OF DATA PROCESSING
In accordance with data protection legislation, your data will be kept for as long as necessary to comply with applicable law or for the purposes for which it is processed, as explained throughout the Policy.
For information on how long personal data is stored before being deleted from our systems and databases, please contact our Data Protection Contact Point: hola@tunocanarias.com
9. DATA SECURITY
Ledesma Global SL has a set of technical and organizational security measures in place to protect your Personal Data against illegal or unauthorized access or use, as well as against accidental loss or damage to its integrity.
These have been designed taking into account the infrastructure of Ledesma Global SL and the programs and processing it uses, the possible impact on its privacy and the possible consequences of a failure in the security systems in accordance with current industry standards and practices.
Your personal data may only be processed by a third party if the Data Processor commits to adopting the necessary technical and organizational measures to ensure data security, thereby protecting the confidentiality, integrity, and availability of your data. At tunocanarias.com, we have an SSL security certificate.
10. COMMUNICATION OF PERSONAL DATA
This website does not share data with third parties except:
- As required by law or as legally necessary to protect Ledesma Global SL
- To comply with the law, requests from authorities, court orders, legal proceedings, obligations related to reporting and providing information to authorities, etc.
- To verify or enforce the policies and agreements of Ledesma Global SL
- To protect the rights, property or safety of Ledesma Global SL and its customers.
11. TRANSFERS OUTSIDE THE EU
Your personal data will not be transferred to recipients outside the European Union and, if this were to happen and those countries did not have the security measures and guarantees of our legislation, Ledesma Global SL undertakes to implement the appropriate security measures and controls to adapt the level of security to that which we offer.
Furthermore, if this is the case, the user will be notified through a separate privacy notice that will be included in Ledesma Global SL's communication channels and on its website, such as emails, offers, or any other means or channel of communication between the user and Ledesma Global SL.
11.1. CONSENT TO COMMUNICATE VIA WHATSAPP AND SMS
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, as well as the Recommendations of the Spanish Data Protection Agency (AEPD), Ledesma Global SL informs you that, by accepting this privacy policy, you consent to us sending communications via instant messaging systems such as WhatsApp and/or SMS, in order to expedite the management of contracted services and send commercial or informational communications.
By accepting this policy, you also consent to receive marketing communications via SMS and WhatsApp , as described in our Privacy and Cookies Policy.
12. LEGAL INFORMATION
The requirements of this Policy supplement, and do not replace, any other requirements under applicable data protection law. In the event of any conflict between this Policy and applicable data protection law, the applicable data protection law shall prevail.
Ledesma Global SL may modify this Policy at any time. When this happens, we will notify you of any changes and ask you to review the latest version of our Policy and confirm your acceptance. You can also check this Policy periodically on our website, where it will be visible.
13. RIGHTS
13.1. RIGHT OF ACCESS
Article 15 of the General Data Protection Regulation (GDPR) recognizes the data subject's right to know whether or not their personal data is being processed, the purposes of the processing, the categories of data, the recipients, the origin of the data, the retention period, and the criteria used to determine that period. Therefore, the data controller shall provide a copy of the personal data being processed in electronic format upon request.
They may also request from the data controller: rectification, erasure or limitation of data and processing.
To facilitate the exercise of this right, we provide you with the form you must complete for your request via the following link: https://www.aepd.es/media/formularios/formulario-derecho-de-acceso.pdf
13.2 RIGHT OF RECTIFICATION AND DELETION
Articles 16 and 17 of the General Data Protection Regulation establish, regarding the rectification and erasure of personal data, that the client or user may request the rectification of their personal data because they consider it inaccurate, or that it be completed or deleted because it is not necessary for the purposes for which it was collected and processed.
To facilitate the exercise of this right, we provide you with the form you must complete for your request via the following link:
https://www.aepd.es/media/formular ios/formulario-derecho-de-rectificacion.pdf
https://www.aepd.es/media/formularios/formulario-derecho-de-supresion.pdf
13.3 RIGHT TO LIMITATION OF PROCESSING
The data subject shall have the right to obtain from the controller restriction of processing where the accuracy of the personal data is contested. That is, the data may only be processed, with the exception of storage, with the data subject's consent, for the establishment, exercise or defense of legal claims, to protect the rights of another natural or legal person, or for reasons of public interest of the Union or of a particular Member State. Furthermore, the data subject shall be informed by the controller before such restriction is lifted.
To facilitate the exercise of this right, we provide you with the form you must complete for your request via the following link:
https://www.aepd.es/media/formularios/formulario-derecho-de-limitacion.pdf
13.4 RIGHT TO DATA PORTABILITY
Article 20 of the General Data Protection Regulation recognizes the right of the data subject to receive the personal data concerning him or her, that is, to have it transmitted directly from controller to controller where technically possible, in a structured, commonly used and machine-readable format without hindrance from the controller to whom it has been provided, where consent has been expressly outsourced or a contract exists.
To facilitate the exercise of this right, we provide you with the form you must complete for your request via the following link:
https://www.aepd.es/media/formularios/formulario-derecho-de-acceso.pdf
14. CATEGORY OF DATA COLLECTED
The collected data will be stored in different files in order to organize and process it efficiently while maintaining security levels according to its sensitivity.
The collected data will be stored in:
- Non-automated files: will collect data sets non-automatically on physical media.
- Automated files: they automatically fill in data and are thus managed by programs, computer equipment and others of a similar nature.
These in turn must be protected according to their relevance by different levels of security as described in the Privacy Policy which you can access through our website.
