Refund and return policy
Right of withdrawal
If you are a customer making a purchase as a consumer, you have the right to withdraw from the contract within a maximum period of 30 calendar days, without justification, provided that the products are in their original condition, without alterations or tampering, and have not been opened.
If you exercise this right, the amount of the products will be refunded, although the customer will be responsible for both the initial shipping costs and the return shipping costs.
The refund may be withheld until the products are returned and checked, or until valid proof of return shipment is provided.
To exercise this right, you must notify us of your intention to withdraw via the contact details provided on the website within the aforementioned period. From the date of notification, you will have a maximum of 30 calendar days to return the products to us.
Returns due to dissatisfaction
If the product purchased does not meet your expectations, you do not like the taste or you do not obtain the expected results, you may request a return within 30 calendar days of receiving the order. In these cases, the customer will bear the shipping and return costs.
Returns due to defects or quality issues
If the order is defective, arrived damaged or does not meet quality standards, you must contact us within 2-3 calendar days of receiving the package.
You will need to provide the order number, photographs or videos showing the problem and an image of the delivery note. We will offer three solutions to choose from: replacement of the product, a voucher valid for one year for the same amount or a refund, also covering the shipping costs.
Return procedure
Products to be returned must be properly packaged, ensuring that they are protected during transport. It is essential to include the delivery note inside the package and attach the shipping label to the outside.
Once the return has been confirmed, the refund will be made using the same payment method that was used initially, unless expressly indicated by the customer.
Exclusions from the right of withdrawal
The right of withdrawal does not apply to products that may deteriorate rapidly, have a short expiry date or, for reasons of hygiene and safety, cannot be returned once opened or used.
